Return/Refund Policy

At Labdesignz, we want you to be completely satisfied with your purchase. We understand that sometimes returns and refunds may be necessary, and we strive to make this process as seamless as possible. Please take a moment to review our refund and return policy.

  1. Returns: If you are not satisfied with your purchase, you may request a return within 15 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or customized products, may not be eligible for return due to their unique nature.

  2. Refunds: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that the timing of the refund posting may vary depending on your financial institution.

  3. Return Shipping: The customer is responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  4. Damaged or Defective Items: If your item arrives damaged or defective, please contact our customer support team immediately. We may request photos or additional information to assess the issue and provide the appropriate resolution. Depending on the circumstances, we may offer a replacement, exchange, or refund for the damaged or defective item.

  5. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer support team. We will guide you through the exchange process and provide instructions on returning the original item and receiving the desired replacement.

  6. Non-Returnable Items: Certain items are non-returnable for hygienic or safety reasons. This includes earrings, intimate apparel, or clothes that have already been worn. We appreciate your understanding in this matter.

  7. Return Procedure: To initiate a return, please email LabDesignShop@gmail.com. Please include your order number, the reason for the return, and any relevant details. Our customer support team will guide you through the return process and provide you with further instructions.

If you have any further questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.